How do you access your booking on Ryanair’s website?

At GoVola, we understand the importance of providing you with a seamless and secure booking experience. As your trusted Online Travel Agency (OTA), we want to assure you that booking your flights with us is not only convenient but also completely safe.

When you book your Ryanair flight through us, you may be required to go through a verification process on the Ryanair website. This process usually involves confirming your identity and providing additional information. According to Ryanair, this customer verification process was implemented for safety and security reasons.

Please note that the airline’s verification process is essential to facilitate the online check-in (either carried out yourself or by GoVola on your behalf), enable the addition of new services to your booking and assist you in requesting a refund directly from the airline if required.

It's important to mention that not all bookings for Ryanair flights require verification. If your booking is selected by the airline for verification, our customer care team will notify you and provide full assistance with the process at no additional cost.

How to verify your Ryanair account

We kindly advise you to verify your Ryanair account. You can complete this process easily through the Ryanair website or app by following these steps:

• Click on 'My Bookings'
• Enter your airline ticket number (6-character code available on your flight ticket sent to your email address)
• Enter the unique email address we have generated for your booking when we issued the tickets. You can find this email address on your flight ticket.
  Choose either Standard Verification or Express Verification.

Standard Verification: This option uses your signature to verify your Identity Card or Passport. It may take up to 7 days to get the confirmation from the airline and there is no fee involved. If you depart in more than 7 days, we encourage you to use this verification method.

Express Verification: This option uses facial recognition technology for ID verification and takes approximately only 2 minutes. A minor admin fee of €0.59 is applied by Ryanair and paid directly to the airline. You need to have a valid card in order to finalise the verification. According to Ryanair’s Privacy Policy, both above-mentioned verification options are possible.

Please note that when booking through GoVola, you confirmed that you agreed with Ryanair’s Terms and Conditions and Privacy Policy.

Accessing your booking after successful verification

After successfully completing the verification process, you will gain immediate access to your booking. This allows us to continue managing your travel plans on your behalf. You can also do the check-in yourself or add new services to your booking.

There's an alternative verification option at GoVola office from the airport

We recommend completing the verification process in advance to avoid any inconvenience and enjoy the full benefits of managing your booking online. As we have offices in Otopeni, Timisoara and Bacau airport, if you are departing from these airports, our consultants are available to assist you in the verification process from the airport, during our working hours. See the schedule here. This means that you need to follow all the express verification process steps under our consultants’ guidance. For this reason, we ask you to arrive at the airport at least 3-4 hours before your flight.

If you have any questions or require assistance, our support team is available to assist you throughout the process. You can contact us on www.govola.com/eu-en/contact.

If you choose not to undergo either verification option, please be aware that in such cases, additional check-in fees are applied by Ryanair (55 EUR/GBP per passenger), payable by card only, and you won't be able to manage your booking.

Frequently asked questions

1. What data should I use to access my booking on the Ryanair website?

In order to access your booking, you need the following data:

• Your airline ticket number (6 character code available on your airline ticket sent to your email address)
• The unique email address we have generated for your booking when we issued the tickets. You can find this email address on your check-in email or you can request it from our consultants via our contact page.

To ensure seamless management of your booking, kindly use the unique email address provided in your confirmation paperwork, specifically generated for your booking. Avoid using your personal email for this purpose.

2. Can I replace the email address used on the Ryanair website with my personal email?

By using a unique email address, we, as your travel agent, may handle various aspects of your booking on your behalf and based on the mandate you give us. For instance, we can manage your booking in the event of flight changes or when flights are cancelled by the airline.

When carrying out the verification process required by Ryanair, it is possible that your personal email will be needed, so the email used by GoVola at ticketing will be replaced with your personal email address. In this case, we will no longer have access to your booking, and we will not receive communications from the airline. If you use your personal email address, it is your responsibility to inform us about any changes communicated by the airline.

3. Why have you created a unique email address for me?

As your dedicated travel agent, we take on the responsibility of managing your flight booking in order to ensure a seamless and enjoyable experience for you. To do this effectively, we must receive direct flight information from Ryanair, which we use as your travel agent in order to coordinate your travel arrangements.

Why we need flight information from Ryanair:
When we receive accurate flight information from Ryanair, we can efficiently manage any associated changes to your flight booking. This includes assisting you in the event of flight disruptions or refunds from the airline. Rest assured that we will promptly inform you of any changes that may arise.

The Importance of the Unique Email Address:
To facilitate smooth communication between you, us, and Ryanair, we create a unique email address for your booking. Using this unique email address ensures that all communications come through GoVola. If your personal email address is used, we will not receive vital updates from Ryanair.

4. How can I carry out check-in?

To perform the check-in, you must first complete the verification process.

If your booking was selected for verification, the online check-in can be made after you finish the verification. In this case, it is possible to lose access to your booking, therefore you need to carry out check-in yourself. The online check-in opens 24 hours before departure. You will be able to download the boarding pass as soon as check-in is available. If you have purchased the automated check-in service from GoVola, we will handle the check-in on your behalf. However, please ensure that you complete the verification process well in advance, at least 24 hours before departure. Without a completed verification, we cannot provide this service.

If you haven't purchased the automated check-in service from GoVola, you can proceed with the check-in after finishing the verification process. The check-in process typically opens 24 hours before departure on the airline's website. You'll be able to download your boarding pass once check-in becomes available.

We recommend that you print the boarding pass before going to the airport.

Whether you receive the boarding pass from GoVola or download it from the airline's website, we recommend printing it. Some airports may not support scanning boarding passes from mobile phones, so a printed document will be required.

If you fail to complete the verification process or miss the online check-in deadline, please be aware that airport check-in incurs extra costs (55 EUR/GBP per passenger), payable by card only. It is your responsibility to complete the verification and the check-in on time to avoid additional fees at the airport.