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About us - GoVola

Welcome to GoVola, a leading group of companies in the travel industry, operating in Romania (under the brand Vola.ro), Poland (under the brand FRU.pl), and Bulgaria (under the brand GoVola, formerly Vola.bg) for over 17 years. As well-known online travel agencies (OTA), we are dedicated to offering comprehensive travel services and ensuring an exceptional travel experience for our customers.

At GoVola, we understand that planning and starting a trip can be both exciting and overwhelming. That’s why we strive to provide a wide range of services that cater to every aspect of your travel needs. Whether you’re looking for flight tickets, travel insurance, hotel accommodations, or car rental services, we are here to assist you.

We believe in using technology, excellent customer service, and innovative travel products to create added value for our clients.

By harnessing the power of modern technology, we ensure a seamless and hassle-free process when booking and managing your flight tickets. Our easy-to-use platforms and intuitive interfaces make it simple to explore, compare, and book the best travel options.

In addition to our extensive travel offerings, we proudly present our own fintech products, specifically designed to address the uncertainties that often accompany travel. With our innovative solutions, we aim to provide peace of mind and protection for our clients throughout their journey.

At the core of our business philosophy lies our unwavering commitment to customer satisfaction. Our dedicated team of travel experts is available 24/7 to provide exceptional service. Whether you have a question, need help with a booking, or are seeking travel advice, we are here to guide you every step of the way.

Our vision at GoVola is to make seamless, easy, and affordable travel a reality for everyone. We believe that travel should be an enriching and enjoyable experience, and we are passionate about helping people explore the world with ease and confidence. Through our commitment to excellence, innovation, and customer-centric approach, we strive to transform the way people travel.

Thank you for choosing GoVola as your travel partner. We look forward to serving you and making your travel dreams come true.

2007
2007 - We help to develop online tourism in Romania

  • In April 2007, three friends launch one of the first online travel agencies in Romania.
  • At the time of launch, we have 2 employees, a 50-square-metre office, and a single phone.
  • In October 2007, we launch Fru.pl, our Polish company.
2008
2008 - Travelling with us becomes even safer

Travelling with us becomes even safer

  • We reach 7 employees and move to a new office in Bucharest.
  • We transition from traditional paper tickets to electronic tickets.
  • We become the first agency in Romania to introduce online travel insurance.
2010
2010 - Hundreds of thousands of travellers trust our services

We receive votes of trust from hundreds of thousands of travellers

  • Over 350,000 travellers search for flights every month.
  • We win the "Online Agency of the Year 2010" award from Travelport.
2011
2011 - We facilitate online payment for your travels

We facilitate online payment for your travels

  • We expand our office to 600 square metres and work even more efficiently.
  • We secure the first place in the Deloitte Technology Fast50 ranking, becoming the technology company in Central and Eastern Europe with the highest revenue growth in the last 5 years: a growth of 6,219%.
  • Card payments become even simpler and faster through our partnership with MobilPay.
2012
2012 - Finding accommodation is much easier on Vola.ro

We help you find accommodation much easier

  • For the second consecutive year, we secure the first place in the Deloitte ranking, now the company with the highest growth in Central and Eastern Europe in the last 5 years.
2013
2013 - We work every day so you can travel whenever you want

We work every day so that you can travel whenever you want

  • We become the first company to secure the first place in the Deloitte Technology Fast50 ranking for 3 consecutive years.
  • We are recognised as the company with the highest growth potential in the coming 15 years by Romania's top financial publisher.
  • We start working 7 days a week to maintain our services at the highest quality level.
2014
2014 - We provide more and more travel options

We provide more travel options

  • It becomes easier for you to book your trip from your mobile device, thanks to the new version of our website.
  • We have over 650,000 ticket and package searches every month.
2015
2015 - We find intelligent flight combinations for cheaper travel

We find intelligent flight combinations for cheaper travel

  • We receive a €5 million investment from 3TS Capital Partners and Catalyst, the same fund that invested in Vector Watch.
  • Throughout 2015, we engage in a partnership with Orange, providing benefits for customers of both companies.
  • We launch the Combined Flights feature - flight combinations up to 60% cheaper.
2016
2016 - We provide phone assistance whenever you need it

We provide phone assistance whenever you need it

  • We reach over 100 employees and become the online agency with the largest Call Centre - available 24/7.
  • According to a GfK study, we are the most recognised and widely used online travel agency in Romania.
  • We launch the new responsive version of our website.
2017
2017 - Romanians consider us the most trusted online travel agency

Romanians consider us the most trusted online travel agency

  • We run the Vola.ro 10th anniversary campaign, where each purchased trip includes a guaranteed prize and the chance to win 10 years of holidays with us.
  • According to a new Mercury Research study, we are the most trusted online travel agency in Romania.
2018
2018 - We keep breaking our own records

We keep break our own records

  • We establish partnerships with Burger King, HBO, and Revolut, bringing additional benefits to our travellers.
  • We reach two significant sales milestones: over 40,000 airline tickets issued in October.
2019
2019 - We maintain our title as best online travel agency

We maintain our title as the best online travel agency

  • For the second consecutive year, we carry out the "Ieftinuarie" campaign, which brings us a new record of ticket sales, making it the most profitable month in our history.
  • We launch the "Vola Travel Trends" study, a guide about Romanian travellers' behaviour in 2018 and projected tourism trends for 2019.
  • According to the 2019 Mercury Research study, we are the most trusted, widely used, and recommended online travel agency.
2020
2020 - We support our clients during the most severe travel crisis in recent history

We support our clients during the biggest crisis in tourism

  • From the onset of the pandemic and during travel restrictions, we provide support to our clients through the #VolaHelpsYou campaign, helping them return home or navigate through ever-changing restrictions.
  • Throughout 2020, we processed refund solutions amounting to over 6.7 million euros for over 50,000 clients.
2021
2020 - We launch 3 new products for travellers

We launch 3 new products for travellers:

  • In early 2021, we introduce Hotels on our website, where you can find the best accommodation deals.
  • Shortly after, we launch Boats, offering the best yacht rental deals.
  • In the same year, we launch Vacations for those who prefer holiday packages with flights, transfers, and accommodation included.
2022
2022 - We launch new services and marketing campaigns tied to these new products, which are useful for every traveller

We launch new services and marketing campaigns for these products, useful for every traveller.

  • Our mission to provide a stress-free journey continues. Three new products appear on our website: Fast Refund, Trip Protect, and Flex.
  • Alongside these launches, we also introduce a web series - Flying Friends, which effectively explains the usefulness of these products. The series can be watched on our YouTube channel.
  • We launch our first CSR campaign "Home Reunited" in Romania helping reunite children with parents working abroad.
  • We open additional operational offices in airports in Romania and Poland: Bacau, Timisoara, Warsaw, Cracow.

Dear Traveller,

Now that you have learned about our team and our agency's journey, I want to share something about what motivates us. From day one, we had a clear vision: to create an online travel agency that any travel enthusiast could trust.

We have always been attentive to travellers' needs and have continuously improved the purchasing process through technological innovations, without neglecting the customer relationship, which helps us maintain the quality of our services.

We are grateful every time you, the traveller, choose our services, and even more so when you return to Vola after a pleasant travel experience, which, to us, is equivalent to a vote of confidence.

Thank you,

Daniel Truica - CEO Vola.ro
Daniel Truica
CEO GoVola, Vola.ro and FRU.pl
500,000 happy customers

Annual transactions of over 73 million euros

1 flight search every 2 seconds

17 years of travel experience

8,000,000 website users in 2018

40% of our bookings are combined flights

Why Choose Us for Your Next Trip?

Comprehensive Travel Solutions: We offer a one-stop solution for all your travel needs. From booking plane tickets to arranging hotel accommodation, car rentals, and travel insurance, we provide a comprehensive range of services to ensure a seamless and stress-free travel experience.

Trusted Industry Experience: With 17 years of experience in the tourism industry, we have established ourselves as a trusted and reliable travel partner. Our long-standing presence in Romania, Poland, and Bulgaria reflects our deep understanding of the local travel landscape and our ability to cater to diverse travel preferences.

Innovative Travel Products: We are committed to staying ahead of the curve by introducing innovative travel products. Our proprietary fintech solutions are designed to address the uncertainties associated with travel, providing you with added protection and peace of mind throughout your journey.

Cutting-Edge Technology: We leverage advanced technology to enhance your travel experience. Our user-friendly platforms and intuitive interfaces make it easy to search, compare, and book the best travel options available. With our seamless online booking process, you can save time and effort while enjoying the convenience of managing your travel arrangements from anywhere, at any time.

Top-Notch Customer Assistance: Our dedicated team of travel experts is truly passionate about providing exceptional customer assistance. We are available 24/7 to address your queries, assist with bookings, and offer personalised support. Rest assured that we are here to guide you every step of the way, ensuring that your travel plans are executed flawlessly.

Stress-Free and Accessible Travel: Our vision is to provide stress-free, simple, and accessible travel to everyone. We understand that travel should be an enjoyable experience, free from stress and complications. By choosing us as your travel partner, you can expect a smooth journey, with all your needs taken care of and a focus on making your travel dreams a reality.

Commitment to Excellence: We are committed to delivering excellence in every aspect of our services. From the quality of our travel offerings to the professionalism of our customer support, we continuously strive to exceed your expectations. Your satisfaction is our priority, and we go above and beyond to ensure that you have a memorable travel experience.

When it comes to planning your next trip, Vola.ro will be your reliable travel companion. With our comprehensive solutions, innovative products, top-notch assistance, and commitment to excellence, we are dedicated to making your travel experience extraordinary. Get ready to embark on a journey filled with unforgettable memories and seamless adventures.