Frequently asked questions
Even the most experienced travellers may have questions sometimes. Here you will find answers related to every step of your journey, from booking the flight up to landing at your destination airport, getting to hotel or facing unexpected travel situations.
- How can I contact Vola.bg?
- How can I contact Vola.bg via chat?
- I cannot connect to the chat with Vola.bg. How should I proceed?
- I want to speak to a Vola.bg consultant on the phone. How should I proceed?
- How can I subscribe to the latest offers?
- How can I change an email address/phone number in my Vola booking?
- How can I make a complaint?
- How long does it take to receive a response to my complaint?
- What is Vola Flex?
- When can I purchase Vola Flex?
- How many times can I apply the Vola Flex service to a booking?
- I have purchased Vola Flex for my booking. How do I get a refund?
- I have purchased Vola Flex for my booking. How do I change my flight?
- Is the Vola Flex service refundable?
- What is the Vola Trip Protect service and why should I add it to my booking?
- When can I purchase Vola Trip Protect?
- How does the Vola Trip Protect service work?
- Is the Vola Trip Protect service refundable?
- What limitations apply to Vola Trip Protect?
- What is the difference between Vola Trip Protect and travel insurance?
- What is the difference between Vola Flex and travel insurance?
- What is the difference between Vola Trip Protect and Vola Flex?
- What is the difference between Vola Trip Protect and Vola Fast Refund?
- What is Vola Fast Refund?
- When can I purchase Vola Fast Refund?
- I purchased Vola Fast Refund for my booking. How do I get my money back?
- Is the Vola Fast Refund service refundable?
- I want to cancel my airline ticket, and I added the Vola Fast Refund service. When will I receive my money?
- If I don't have a card, how can I pay?
- I made the payment; when will I receive my airline ticket and invoice?
- If I made the booking today, can I pay for it tomorrow?
- I made the payment, but I am asked for a fare difference.
- How can I find out if I have paid/my money has been taken from my card?
- What is the CVV code?
- Is the CVV code different from the PIN code?
- What does 3D secure mean?
- How will I receive the 3D Secure code?
- What should I do if I can't complete the payment?
- When do I receive the fiscal invoice?
- How can I request a customer statement to view my invoice history?
- Can I modify the details on the invoice?
- What details are required for invoicing?
- I would like to make a booking; can you help me with that?
- I don't have a passport yet; can I make the booking and update the passport details later?
- How can I purchase a business class ticket?
- How do I apply the Vola.bg voucher to my booking?
- Can I add multiple Vola.bg vouchers to a booking?
- Can I purchase a gift voucher?
- When does the discount coupon expire?
- How can I make a group booking?
- What are combined flights?
- Do I need to change airports for combined flights?
- What does the Vola.bg service fee represent?
- My flight was canceled/changed by more than 5 hours by the airline. What options do I have?
- How can I convert a discount coupon into cash?
- How can a minor travel by plane?
- Can I make a booking request for an unaccompanied minor?
- I'm traveling with a baby (under 2 years old). What items can I carry on board?
- What options do I have if my flight is canceled by the airline at the airport or I am denied boarding due to overbooking?
- How can I recover the money for the flight canceled by the airline?
- What options do I have if I refuse the new schedule proposed by the airline?
- Can I request a refund for part of my reservation?
- Can I request a refund directly from the airline?
- Can I discuss flight changes options directly with the airline?
- If my flight is canceled by the airline, will the Vola.bg service fee be refunded? Flight changes, flight cancellationsFlight changes, flight cancellations
- If my flight is delayed, am I entitled to compensation?
- What can I do if I miss the next connection due to the delay of the previous flight?
- Does Vola.bg offer compensation for canceled flights?
- If I can no longer travel, can someone else travel in my place?
- Why do I have to pay extra for changing the date?
- When can I request a change in the travel date?
- Can I cancel the purchased ticket and get a refund?
- What are the cancellation conditions for combined flights?
- What are the change conditions for combined flights?
- When can I do the online check-in?
- Do I need to check in separately for combined flights?
- I purchased the automatic online check-in service. When will I receive my boarding pass?
- I didn't purchase the Automatic Online Check-in service. How do I get my boarding pass?
- I purchased the Automatic Online Check-in service and want to select my seat.
- Why can't I find my reservation on the airline's website?
- Why is the email address from the company different from my email address?
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